Read Business Development Manager Michael James’ views on the effects CLB’s Acoustic Monitoring has following it’s installation into Residential Care Facilities:
I always knew that CLB’s Acoustic Monitoring was a fantastic product, however, I only ever really saw the financial benefits/ROI (via reduction of night staff)for Care Operators as value in the system and most of what I knew came from data sheets and this video:
I had made a flying visit to Drovers House in Rugby where the system was in use, but I had never had a chance to interact with the people who live and work there… until now.
It wasn’t until this visit I truly understood the impact CLB can make in people’s lives, residents and carers alike. So… here’s what happened.
Adaptive IT Solutions, in partnership with CLB, arranged a meeting for Senior Care Professionals representing various Care Operators dedicated to the continued improvement of care quality for their service users.
Ed Russell (Director of Innovation and Delivery at WCS) led a talk explaining the story of WCS Care and how they have managed to improve the lives of residents and staff within Drovers House by utilising CLB’s Acoustic Monitoring.
Drovers House set out to improve their responsiveness at night and to reduce disruption to residents sleep, however, they accidentally gained something much more valuable.
With the digital ear of CLB’s Acoustic Monitoring pressed against each residents door, suddenly night staff didn’t have to be contained to a single corridor, performing night rounds, alone, being potentially, very bored, which could have caused them to disturb residents unnecessarily and provide unneeded care. They were instead encouraged to congregate in communal areas, leading to a more social and satisfying work environment, safe in the knowledge that the digital ear of the acoustic operator is keen and on guard.
As time went on, and confidence in the system grew, staff started inviting residents who were awake at night into communal areas for activities. Ordinarily staff would have immediately ushered the residents back to bed as they had to carry out other night duties and simply couldn’t take residents with them.
This congregation of Staff and Residents became known as “The Wide Awake Club”. The “Wide Awake Club” encouraged participation in activities at night, so that residents would become tired and choose to go back to bed, or when a yawn was spotted they would be escorted by a carer, to get their proper, well deserved rest. As time continued to go on residents went to bed earlier and earlier then slowly, but surely, the members of “The Wide Awake Club” became fewer, whilst normal sleep patterns, and order, were restored.
This method of delivering care at night has given residents a higher quality of sleep, allowing them to be more awake during the day. Falls at night have become fewer by 50%, is this due to staff being more responsive? Or that residents are settled better at night? Or are they more alert when they do wake because of a better nights sleep? I don’t know. What I do know is that falls at night have been reduced by 50% after the installation of CLB.
CLB’s Acoustic Monitoring was even used to hear an upset, crying resident, poring over old family photos. The Acoustic Operator heard the distressed resident and was able to send one of their loving carers to the ladies room, to provide comfort and, of all things, a cuddle. This is where the true value of CLB’s system lay and I’m glad I now see that.
From the stories I have heard and interactions I’ve had at WCS and all the savings they have been able to make to re-invest in new technologies and fancy this’ and that’s, nothing has made me as happy to be associated with CLB as the emotional stories of comfort, compassion and comradery Acoustic Monitoring has afford the Staff and Residents, of Drovers House Rugby who, in my eyes, are no longer just Staff and Residents but a Family of Care.