Our customer, Spencer Grove in Belper, Derbyshire has become the second Milford Care home to achieve a CQC outstanding rating! This puts them in the top 4% of adult social care services in the UK!
CQC noted that “There was a culture of striving for excellence. Effective systems were used for people, relatives and visitors, to continually provide feedback on all aspects of the service. Feedback was also obtained from each visitor to the home through an electronic log in system”
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