Support

We’ll Worry About Technology – You Can Focus on Your Business

 

If there’s one certainty in IT, it’s that things are uncertain. Computers crash, software doesn’t work as it should, and problems occur. And when they do, the way that you respond can be the difference between a minor hiccup and a full-blown business interruption. Are you leaving IT to chance?

Our fully-managed IT services suite is designed to provide you with 24/7 peace of mind, freeing you to focus on driving your business forward. We monitor your systems, apply patches, protect against viruses, ensure backups are performing successfully, and more. We’ll catch (and fix) the little problems before they become big ones – in many cases before you’re even aware there’s an issue.


Our Support packages feature:

Webroot
Provides the traditional antivirus functions with active file scans and full system checks on a schedule, with the additional advantage that the update status is proactively monitored, with alerts generated for machines that are not compliant.

Malwarebytes
Looks after the malware side of things and provides protection against browsing to malicious sites. Again, this is actively monitored to ensure it is up to date with alerts for non-compliance.

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Patching
One of the primary routes for virus or malware onto your system is via an ‘exploit’ related to a weakness in installed software. We will manage the deployment of fixes that are released for these weaknesses by the likes of Microsoft and Adobe. Once again, this is actively monitored and alerts created for non-compliance.


Remote Support and Onsite visits at a fixed monthly price

In addition to our remote support, a set number of days or half days per calendar month can be assigned to have your own engineer onsite.

Emergency Support

When things go wrong, we are there to respond to the needs of your business. As the name suggests, we can get an engineer working on the problem quickly with competitive rates for on-site callout and no monthly commitment.

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