IP Telephony

Whitehouse Primary School
The Brief

Whitehouse Primary was a new build school based in Milton Keynes as part of a £160M programme to deliver 10000 extra school places by 2018.

The school opened its’ doors for the 2016/17 intake and will have provision for 630 pupils from ages 4-11 plus a nursery unit once fully operational.

The new site had a requirement for a new IP Telephony system to be run over the new structured cabling infrastructure throughout the new campus.

The Problem

As with most new build projects, the timeframe was very tight and the amount of time from submission of bids to delivering and handing over was only a five week period.

The school had to be sure that the product specified could be procured and installed to be ready for the first day of the academic year.

Adaptive IT's Solution

It was agreed that a system with a proven track record in education was required and one that could be scaleable to grow with the school as more handsets were needed to meet the demand of a rising number of users.

The Avaya IP 500 system gave the perfect platform to achieve what was required and would guard against obsolescence in the longer term.

This solution was specified and selected as part of a successful tender process.


The initial number of IP desk-based and cordless handsets would be installed as required at each user position and connected to the structured cabling system.

Connection to the incoming telephony infrastructure would be undertaken once these utilities were installed by BT.


After the physical installation of the hardware, a programme of configuration and commissioning was put in place from the recording of the Auto Attendant that greets callers to the Hunt Groups that route calls across the building.

Once completed, full orientation training was given to key members of staff.

Ongoing Support

A 3yr Gold Maintenance agreement was put in place which guaranteed and enhanced onsite response time to keep any downtime to an absolute minimum.

The system is fully supported and any additional configuration changes can be made remotely without the need of a site visit by Engineers.

This project was part of a much larger scope of works for the school. Our versatility and experience of dealing with 3rd parties, like BT, ensured that the solution was commissioned as required and delivered to deadline.

Ross Alexander

Project Manager, Adaptive IT Solutions

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