TECH – Total Solution

Rugby Health & WellBeing Centre

The Brief

The new build Rugby Health & Well Being Centre is responsible for delivering services to around 9,000 patients, the centre bringing together two GP surgeries – Market Quarter and Beech Tree medical practices. It includes a range of other facilities such as an on-site pharmacy, minor operations suite and additional consulting rooms, which means patients can see a range of hospital consultants and other clinicians in their own surgery.

The centre was also to become the main ‘training hub’ for medical students from Warwick University predominantly, with state-of-the-art facilities to aid learning and practical skills.

The requirements for Adaptive IT to source and deliver were numerous and included –
– Recording facility and distribution system for consulting rooms & Small Ops room
All passive structured network cabling
Telephony system and phone line provision
AV Solution for main presentation room
Installation of Self Arrival Screens
– Tannoy & PA system

The Problem

The new build was working to a strict time schedule to make sure it opened on time as two other Practices were closing to then move into the new premises and as the site was previously non-commercial there was no existing provision for any telephony.

All technology needed to be fit for purpose and be suitable to work in a medical environment. Although all users were quite IT literate all systems had to be intuitive enough to be able to be operated by any standard of user.

Adaptive IT's Solution

As per the architect drawings we supplied 212 Cat6 LSOH Data Outlets throughout the premises in readiness for all networkable equipment. All data terminated back into a single dedicated Comms Room where we supplied Full height data cabinetry.

A Full HD Camera was deployed in each of the necessary consulting rooms, small ops room and presentation room. This allowed footage to be recorded & stored in high quality from any of those positions or then distributed as a live stream for viewing by a group of students.

For the main presentation room a height adjustable Full HD 65″ Interactive Touchscreen was positioned as the main display point in the room for tutors and other staff to present with. This was teamed with a Wi-Fi connection bridge which facilitated connection using any Wi-Fi enabled device without the need for a cable which included laptop, tablet or even smartphones as the content source.

An IP based Avaya Telephony system was installed to service both of the new Practices in the Health & Wellbeing Centre with IP handsets at any position they were required throughout the building.

A Tannoy system was employed into the two main waiting areas and could be used by the main reception staff for communal announcements and by each of the GP’s individually to call patients through to their appointments.

2x Self Arrival Screens were wall mounted into the main reception area to complete the solution provided.


All data installation was subject to a strict first/second fix programme as the building works progressed. This was completed as per the schedule to budget and in time for handover.

All remaining AV/IT equipment was installed late in the build programme and commissioned & configured to suit with consultation with all major stakeholders.

Ongoing Support

Adaptive IT managed all the warrantied and have a support contract in place for the maintenance of all equipment supplied going forward. This includes telephone helpdesk and onsite visits from technicians.

This project is very special for all of us as it gave us our first opportunity to meet with Royalty! As part of the official opening ceremony we were invited to meet with the Duke of Gloucester to showcase all of the technology we installed which was an integral part of the project. He seemed very impressed with the Interactive Touchscreen in particular as we showed him a virtual journey from outer space right to the front door of the new Medical Centre using it.

Jon White

Project Manager, Adaptive IT Solutions

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