IT Support

Chiltern Primary School

The Brief

Chiltern Primary are a Northampton School who were formed in 2004 with provision for a capacity of up to 315 children.

The IT support that was given by the local Secondary School’s own Technicians was withdrawn meaning that there was a requirement for onsite & remote IT support to be supplied by a suitable local company.

Adaptive IT's Solution

The major role carried out on a day-to-day basis is user management via active directory, resetting passwords, creating new accounts, resolving profile errors etc. This ties into overall server management whether that be dealing with group policy on the domain or just simple maintenance like keeping the servers updates, secure and backed up.

The general everyday task is a wide range of troubleshooting. Common tasks and issues include:

Printer installation (network & local)
Microsoft Office installation & troubleshooting
Interactive Touchscreen troubleshooting
Driver installation (Sound, Silverlight, NIC etc.)
Software installation
Unblocking sites (Fortinet)
Tablet troubleshooting
Wi-Fi troubleshooting
Patching & Networking
Domain issues
Computer imaging
Hardware maintenance

Adaptive IT have been fantastic at securing Chiltern Primary School the best deals for all of our hardware and account needs. They have set up an easy-to-manage infrastructure in light of our recent rapid school expansion from a one form entry to a two form entry primary school over the last 3 years. Everything we have invested in has been delivered and installed on time, considerably enhancing the learning opportunities for all of our pupils.

Penny Howell

Headteacher, Chiltern Primary School

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